Client Rights and Responsibilities

Common Rights

All clients, residents, families/caregivers, placing/referring agencies and staff have the right to:

  • Be and feel physically and emotionally safe 
  • Be treated with respect and dignity in all forms of communication 
  • Be spoken to in a professional manner 
  • Have an opinion, encouraged to express an opinion and have opinions respectfully considered 
  • Be provided consideration for private time and space  
  • Not be discriminated against  
  • Access to an interpreter when necessary 
  • Confidentiality and privacy of information is honored 
  • Assigned clinician may be a “supervisee who is registered with the Board of Health Professions”. If so, supervisor’s name and credentials will be given to you separately.

Any complaints should be addressed to any of YFT’s Program Directors by calling (703) 368-7995. 

IF YOU FEEL THAT YOU NEED OUTSIDE ASSISTANCE, PLEASE CONTACT THE REGIONAL ADVOCATE, KEVIN PALUSZAK, AT (703) 323-2098.  IF YOUR COMPLAINT IS RELATED TO THE YFT SCHOOL, PLEASE CONTACT CAROLYN WHITE HODGINS, SPECIALIST, PRIVATE SCHOOLS FOR STUDENTS WITH DISABILITIES, VIRGINIA DEPARTMENT OF EDUCATION AT (804)225-455.  The role of these individuals are to help you with the grievance process.

 

Common Responsibilities

All clients, residents, families/caregivers, placing/referring agencies and staff share the following responsibilities:

  • To be aware of the rights of others 
  • To communicate openly and honestly with each other 
  • To discuss changes in condition and treatment plans 
  • To discuss and clarify diagnosis and treatment 
  • To discuss and clarify side effects of treatment 
  • To work together to improve the effectiveness of treatment 
  • To ensure that people are treated in the least restrictive way possible 
  • To provide feedback on the service and or care in the form of suggestions, compliments or complaints 
  • To keep all scheduled appointments with YFT staff or to inform staff in advance if you are unable to keep the appointment. 
  • To work on your service goals as agreed upon in your Individualized Service Plan. 
  • To provide staff with accurate and complete information as it pertains to your treatment and care at YFT. 
  • To treat all others with respect. 
  • To adhere to the YFT rules prohibiting smoking and drug use and banning weapons on Youth For Tomorrow premises. 

 

Family and Care Giver Rights

  • Families/caregivers, placing/referring agencies have the right to: 
  • Be recognized, respected and supported as partners in providing care to the client/resident 
  • Be involved in providing essential information to the clinician in the assessment phase, and in the ongoing treatment and care of the client/resident 
  • Receive training in the most effective ways to relate to clients/residents and support their recovery 
  • Receive timely and easily understood information about the relevant mental illness, its causes, treatment options, and outcomes which are reasonably required for the ongoing care of the client/resident

 

Nondiscrimination Statement

The U.S Department of Agriculture prohibits discrimination against its customers, employees, and applicants for employment on the bases of race, color, national origin, age, disability, sex, gender identity, religion, reprisal, and where applicable, political beliefs, marital status, familial or parental status, sexual orientation, or all or part of an individual's income is derived from any public assistance program, or protected genetic information in employment or in any program or activity conducted or funded by the Department.  (Not all prohibited bases will apply to all programs and/or employment activities.)

If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at http://www.ascr.usdagov/complaint filing  cust.html or at any USDA office, or call (866) 632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410, by fax (202) 690-7442 or email at program.intake@usda.gov.

Individuals who are deaf, hard of hearing or have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339; or (800) 845-6136 (Spanish).

USDA is an equal opportunity provider and employer.